Joe will provide stories, insights and valuable techniques for dealing with conflict that have been refined by his years as a turn-around consultant working in very stressful and demanding situations. Your audience will find Joe's approach to conflict very "doable" because of his authenticity. The ideas your people leave with will be far more likely to be implemented because they are genuine and have been tested in the real-world.      

Outline:

• Increase your understanding of conflict and how to make it positive.

• How to cope with negative people.

• How to provide "bad news" effectively and minimize the impact on relationships.

• Learn to negotiate the outcome you need even when tension and misunderstanding are high.

• Learn skills that will strengthen relationships so that positive debate, cooperation and problem-solving are more likely.

• Develop realistic and practical steps to handle explosive situations.

• Identify individual approaches to handling anger and bad attitudes in personal and business situations.

• Become aware of conflict reactions and behaviors that stem from personality, gender, generation, and nationality to avoid misunderstandings.

• Learn to deal with situations in a more timely fashion and prevent flair-ups, stress and morale problems.

• Learn the five styles of conflict management that will give a clear set of options that help perfect managers style of interaction.        

• Develop conflict and anger resolution skills that will help when managing difficult people.

Time Frames:

Keynote: 45 to 90-minutes
Workshop: 1.5 to 3 hours
Seminar: 3 to 6 hours

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