Do your people take advantage of the enormous opportunity in front of them every time they interact with a customer? Do they realize that organizations often spend millions of dollars to create a relationship with a customer? Do they realize the cost of poor service? Do they realize they have an opportunity to turn the customer into a fan?

You will use inspiring stories, an amazing exercise and some great humor to grab your audience and move them further down the road to service excellence. This session will get people excited to be with the customer. Joe will move your audience from viewing their day-to-day work as being in the "trenches" to being in "the garden of opportunity." He will help them put themselves in the customer's shoes. And create a better understanding of what it means to create an excellent customer experience.

Joe will use some hilarious examples that will bring to light that the way you communicate has everything to do with how that customer perceives you, your service and your organization. He will point out the three keys to generating a contagious attitude of service that leaves the customer looking forward to the next interaction with you and your organization.

He will give the two key paradigm shifts you must have in order to manage your time in a way that the customer becomes a priority to engage as apposed to a task to check-off. Joe will close this session with an inspiring story of how providing this kind of service isn't just good for the customer and bottom-line, but is a better way of living!

Your audience will appreciate Joe's authenticity as a former service professional who has been in their shoes. This will be far more than the typical motivational speaker who once had a job as a service... Joe's in-depth experience in building service businesses will be validated by stories and insights that will engage your audience. His own personal struggles with "getting it all done and still putting people first"™ will be very meaningful.